What is the address of your office for returning transparencies?

Look on our Contacts page. Use the physical address.

What is the preferred method of shipment for returning transparencies?

Any of the express air courier delivery services that offer tracking and delivery confirmation of parcels are acceptable. Over the years we have had reliable service using FedEx®.

Why do your photo handling instructions suggest that transparencies should be enclosed in sealed water-resistant plastic bags when being shipped?

We live in a rainforest. Well, a temperate one, but a rainforest nonetheless, and the climate to go along with it. At times is gets very wet here — up to 70 inches of rain a year. And inadvertently things that travel outdoors get wet. We find that 2¢ spent on a plastic bag to protect valuable original film is very cheap insurance. From experience we have learned that a lot of air freight is exposed to some amount of moisture. This is due to exposure to condensation which is common when an object is exposed to the rapidly changing atmospheric conditions found in the cargo bay of a jet aircraft. This is also due to parcels sitting on loading ramps in freight pods at air terminals during a torrential downpour. As we said, a 2¢ plastic bag is very cheap insurance.

If I can register only one account per computer on your web site, what is the best way to register so that several people can have access and our staff can receive email notices?

• in the first name field, enter your department or a name that identifies your group
• in the last name field, enter your company or business name
• in the email address field, enter a "role" or "catchall" email address, i.e., the address that is commonly used for receiving email for the entire staff or office

I am an art director and wish to get a "comp" image of a subject I found searching your stock Photo Indexes. Are there downloadable images on your web site?

At present the web site consists of the searchable Jeff Gnass Photography ™ stocklists only. As photos in the 80,000-photo film library become available in digital format, comp images will be uploaded and made available online for "comping" purposes. We expect this to occur on a regular basis. Each photo will be watermarked visibly and nonvisibly to assure its copyright protection. Only registered photo buyers and creative professionals will have access to download comp images, as outlined in the Terms of Use agreement. If you would like to receive notification when new images or subjects become available, kindly subscribe to our email notices with the registration form. You may also edit an existing registration record if you did not subscribe initially.

Can I buy an autographed Jeff Gnass book or calendar from you?

Yes. Autographed copies of books shown on our Publications page, including several out of print editions, can be ordered in limited quantities directly from us. From year to year, calendars featuring Jeff Gnass' portfolios also are available. If you prefer, you may send us your own copy of Jeff's book for signing. Please include sufficient return shipping costs.

What is the best way to use the Place Name Search?

Type in a name or partial name of a specific geographic place you are trying to locate. By specific place we mean, typically, a place name on a map or from an atlas. If you type in more than one word, the words must exactly match a word phrase in our database in order for you to find any results. Be aware of spelling differences that occur for certain names, e.g., "Fjord" and "Fiord". Both are correct spellings in different place names. It is best to limit your search to common place names, or to single or partial words. Spelling errors can be unforgiving. If in doubt whether a name is plural or singular, use the shortest or simplest word form. Please read our Search tips for more details.

When are the Photo Indexes the best way to research the stock photo coverage you have?

If you wish to see the complete coverage in our photo library of a state or country, or view our special listings of Public Lands USA and General Subjects, then this is the preferred method to research the library. Choose a Photo Index from the menu and follow the prompts. Most of the listings can be viewed quickly.

Can photos on your web site be used for any other purpose if it would be for personal use only?

No. All photographs are protected by copyright laws, which we vigorously defend. We do not allow any photos, on our web site or published anywhere else, to be reproduced for any purpose whatsoever without express written permission. Please read our Copyright and Terms of Use documents for more details.

I saw in a publication a photograph of Jeff Gnass' which I would like to have framed to hang on my wall. Do you sell prints?

Generally, no. As a stock photo business we rarely deal with print images. When occasionally we choose to do so, we offer only the highest quality fine art reproductions. Each one is custom made using the latest professional laser scanning technology to create a high-resolution digital image file. Then, minor density and color corrections are made in order to create as accurate a reproduction of the image as possible. This allows the superior detail and quality of light captured in the original large format transparency to be reproduced. This process is very labor intensive. If the original transparency is not in the library, it must first be returned from an editor or publisher. Then it is sent to one of only several professional print making labs we have selected to work with. Once the print has been made, it must be shipped back to our office for Jeff Gnass' signature, then shipped again to the customer. Shipping is costly as all prints are over matted which adds significantly to the print dimensions. All shipping charges are paid by the purchaser. If you are a serious collector of fine art photographic prints, please inquire for more details.

What do the international flags on your web site represent?

To better serve our international photo buyers, this web site eventually will be available in seven languages: English, French, German, Italian, Portuguese, Russian, and Spanish. When this feature becomes activated, you will be able to click on a flag representing a particular country and the web site will display in that language. If your browser default language is set to one of the languages offered, the web site should automatically load with your language settings.